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Help on Media Files Article > Help on Media Files
Media is Missing on a Page

If video does not appear, check for "yellow bar" at the top of your browser windows. This is a security warning that the page wants your browser to download and run a program to make the movie visible. Just click the bar and select the "Run" option.

Software Download Warning

Another type of security warning appears as a download dialog. Click "Yes" to accept the software that will decode the movie file.

Chrome Browser

Due to an architectural change with Chrome version 33 onwards, prexisting Windows Media Player plugins are no longer compatible.

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