Tele Vue Website Store Policy


Return Policy

All products sold directly by Tele Vue Optics, Inc. are warranted against manufacturer's defects for 5 years. All sales are final, however, you may return defective merchandise for repair or replacement at the sole discretion of Tele Vue. A Return Authorization number (RA #) must be obtained from Tele Vue prior to return shipment and must accompany all returns and/or correspondence. You will be required to submit a copy of your original Tele Vue Optics bill of sale with any return.

In the event you receive a package that is damaged, either with external damage or concealed internal damage, please retain all packing materials and contact Tele Vue within 5 business days of receipt for further instructions.

Please contact the Tele Vue Customer Service Department at 845-469-4551 with any questions you may have.


Domestic Shipping / Delivery Methods
Most U.S. orders are sent standard ground shipping via UPS. Small parts may be sent via the USPS, as determined by Tele Vue. For faster delivery, 2nd Day Air and Overnight services are available for an additional fee. A customer service rep. can help you determine your individual shipping costs.

Tele Vue makes every effort to get your order to you as soon as possible. Items are generally shipped within 1 -2 business days. Please note, orders placed after 2:00pm (Eastern time) will be entered the next business day. Please allow 7 10 business days from your order date for delivery. A signature is required for all UPS shipments upon receipt. Packages cannot be redirected or picked up from UPS, and someone must be available at the shipping address to receive the package and sign for it. For U.S. Mail, Tele Vue is not responsible for any lost/stolen items, as the USPS does not provide tracking numbers.

In the event a shipment is refused and returned, any and all charges incurred from this return will be the responsibility of the customer.
Domestic U.S. Purchases
Currently, Tele Vue is not accepting web-based ordering online, however, you may place your order by telephone Monday thru Friday, 8:30am 5:00pm (Eastern time) at 845-469-4551. In order to expedite your ordering process, please select the items you wish to order, and have the product number available prior to contacting a customer service rep. at Tele Vue.

Domestic orders placed with Tele Vue may be paid by either Master Card or Visa, or may also be paid by check or money order. Orders paid by check will not ship until such funds clear. Please have your credit/debit card ready when you call to place your order. Please note, state and local sales tax will be applied to orders shipped within New York State. Those taxes, based upon shipping zip code, will be calculated during order processing. All Credit Card orders are subject to verification. Please make sure you supply any requested information, and provide us with a means of getting back to you if need be, so that your order may be processed without unnecessary delay. In the event we have to contact a customer in order to resolve a problem with verification of credit card information, or to clarify some other billing or address issue, we will do our best to reach you by phone and/or email. If we cannot contact you within 3 business days of receipt of your order, the order will be cancelled, so please provide us with contact information that will enable us to reach you in a timely manner.
International Purchases
International orders may by paid by International Money Order only, and will be shipped via the best way, generally UPS. Please contact Tele Vue directly for international shipping rates to your country. You may call 845-469-4551, or write to our Customer Service Dept. at Tele Vue Optics, Inc., 32 Elkay Drive, Chester, NY 10918. All International packages are subject to relevant duties, taxes and brokerage fees, imposed by the receiving country, independent of our company, which are the responsibility of the customer. International customers are liable for paying these charges before receiving the product. Tele Vue is not responsible for any of these associated fees and has no way of knowing what the charges will be. For further information, or to estimate these charges prior to shipment, please contact your local customs office. In the event a shipment is refused and returned, any and all charges incurred from this return will be the responsibility of the customer. By submitting your order, you agree to these terms, conditions, and all associated fees.
Disclaimer
While all attempts are made to ensure that information on this website is accurate, errors or omissions may occur. Tele Vue Optics is not responsible for typographic and display errors. Tele Vue Optics is not responsible for publishing, printing or price errors. All orders are subject to final acceptance by Tele Vue, and Tele Vue reserves the right, in its sole discretion, to reject any order.

We reserve the right to make product information and pricing changes without notice. Specifications, features and promotions about products found on this web site may be changed at any time.
Privacy Policy
Your privacy is important to us. Personal information is not required to access or navigate around the Tele Vue website. You will only be required to provide personal information, via the telephone, if you call to make a purchase. Tele Vue typically uses the non-personal information we collect in order to better understand how you and other visitors use our website, for system administration, and to customize your experience when using this website.

Tele Vue Optics will never sell, rent or lease your personal information to any other company or individual.

Tele Vue Optics is not responsible for the privacy policies or practices of the websites from which you access our site, sites we link to, or any sites that are linked to our site.
Copyright
This site and its contents, unless specifically noted, are copyright Tele Vue Optics, Inc. All rights reserved. Nothing may be copied, reproduced, distributed, modified, republished, uploaded, posted or transmitted in any way, from this entire site, without the express written consent of Tele Vue Optics, Inc., including text, graphics, logos, icons and graphics.
Copyright © 2003-2014 Tele Vue Optics, Inc., 32 Elkay Dr, Chester, NY, 10918 · Call for advice: 1-845-469-4551 (9am-5pm ET)